The sizes run small, so customers need to order a larger size for a proper fit. After researching, I've realized this issue that I was unaware of while placing my order. The company is aware that the sizes are misleading, yet there's no guidance on their online shop to help customers size up, nor are there any reviews to provide insights. It leaves you guessing whether the sizes are small, standard, or large. I reached out to customer service, expressing my dissatisfaction about having to pay for returning leggings in size M, which feel more like size XS according to European standards. Their response was: "We understand that the size you chose unfortunately did not fit you. However, please be advised that as per our policy, return shipping costs are the responsibility of the customer. This condition is clearly stated on our website. We do not assume responsibility for incorrect size selection."
This shows they still fail to recognize the issue on their end. They prefer to shift the blame onto customers instead of addressing the problem. I didn't select the wrong size; it's the company's fault for selling clothing that runs small according to standard European measurements and not allowing customer feedback or information to assist others.
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Venum is a manufacturer apparel and equipment for various martial arts, combat sports and fitness including cross training, mixed martial arts, boxing, muay thai, brazilian jiu-jitsu or karate.
