I bought a $70 bag for my son for Christmas, but it turned out to be far too small for his gear. Since I made the purchase just before Thanksgiving, I was unable to return it, as the company informed me that my return window closed on December 24, despite the item being delivered on November 24. Having worked in retail for six years, I have never encountered such poor customer service. This was a Christmas gift! They should have accepted the return in good faith, offering a couple of extra days for processing. Instead, all I received were quotes of their delivery date and half-hearted apologies for my “disappointment.” Disappointment hardly captures it. I’m now facing the additional cost of a product that serves no purpose for us, plus the hassle of finding a suitable replacement and possibly another gift of similar value. You've definitely lost a future customer. I will not be purchasing from you again. Thanks for nothing.
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Venum is a manufacturer apparel and equipment for various martial arts, combat sports and fitness including cross training, mixed martial arts, boxing, muay thai, brazilian jiu-jitsu or karate.
