I placed an order for flowers for second day delivery, a birthday gift. Order 830449. The company that they hired for delivery lied about the delivery that they were received and that I signed for them when I was 90 miles away! I called Venus Fleur to tell them I did not get anything. They said they will open an investigation! That’s not my problem. I had to call several times. They said they will get back to me, but they didn’t. So I called the shipping company, a division of UPS. The driver hanged up the phone on the supervisor. Probably quit! Aha. ! So I called Venus et Fleur again for the 100 times to update them and they said they will open another investigation. I said I just need my damn flowers that I paid 900 $ for. Finally, they said they will replace them, but nothing shipped. They promised a replacement 2 times, but no flowers ever came. So I asked for a refund! They said no refund unless there is an investigation! Horrible customer service. I used them before, but I will never buy from them again. I will have to contact my credit card to fight the charges
Claim your business profile now and gain access to all features and respond to customer reviews.
Venus et Fleur eternity flowers are luxury florals that can last more than a year with proper care. Our expertly handcrafted arrangements are made to leave a long-lasting impression on the hearts of your loved ones. These arrangements are perfect for a wide variety of events, including anniversaries, weddings, birthdays, Valentine’s Day, Mother’s Day, and any other event that needs a touch of luxury.See more