WARNING. I wish I had read the reviews before purchasing from this company. The product I ordered (LED facial mask) is completely unused and has never touched my skin. The packaging was only opened to check the contents. After making the purchase, I started reading other customer reviews and quickly realized many others warned about the same issues: misleading marketing, unclear information about the company's actual location, and a return process that seems designed to discourage customers. When I requested a return, I faced similar issues. Although the product is unused, it was labeled as 'used' simply because the packaging was opened. I was charged cleaning fees, inspection fees, international return shipping, and customs charges, plus I had to provide written approval allowing the company to unilaterally adjust the refund amount. This feels extremely unreasonable and deceptive. I advise others to think twice before purchasing unless they are fully aware of how the return process works. Had I seen these reviews earlier, I would not have placed this order.
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