I’m beyond disappointed with my experience. I purchased a backpack from Valeria Travel less than a year ago, expecting decent quality for the price—but it’s already falling apart. There’s a stress tear right by the zipper, from completely normal use. No overpacking, no abuse—just everyday wear.What’s worse is the response from customer service. I was told this is considered “normal wear and tear,” and they offered absolutely no solution—no replacement, no repair, nothing. That’s unacceptable for a product that hasn’t even made it a full year.Honestly, I would have been better off buying a cheaper knockoff on Amazon at this point. At least I wouldn’t have expected quality or support. If you’re considering buying from them, I’d strongly suggest thinking twice. A company’s true value shows when something goes wrong—and in this case, they completely dropped the ball.
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