Background - i ordered 3 backpacks and one travel organizer as gifts for Christmas this year (2025). The three backpacks arrived Christmas eve with no travel bag. I didn't have time to contact them then, so I wrapped the backpacks, broke down the giant box they came in, and contacted their customer service Christmas evening. They asked for a Pic of the package as it was delivered. Because I didn't take a Pic of the giant box with just the backpacks they say there's nothing they can do. I spent over $350 with them and they can't send me the $18 case I ordered and didn't receive. The backpacks are nice but given the experience I've had I'll never recommend them. I should've stuck with the brand name options but I was trying to support a smaller business. I learned my lesson.
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