I want to be fair and update that while the initial experience was disappointing, Veria did work to resolve the issue to my satisfaction. My husband loves the backpack. It’s still new but seems to be very well made and just what he was looking for. I was genuinely excited to try this company’s travel backpack. My husband and I have been searching for a high-quality, functional carry-on, and this brand seemed like it would be a great fit.Unfortunately, the experience has been extremely disappointing. After placing my order, I was later told there was a “website glitch” that caused them to oversell the item I purchased—despite the product still being actively advertised on their website. I was offered either a refund or a cheaper alternative backpack along with a free organizer to make up for the error.What made this worse was the timing and follow-through. I wasn’t notified of the issue until well after the stated 4–6 day shipping window had already passed. I was then promised the replacement item would ship within two days, but it didn’t ship for another week. When it finally arrived, the free organizer that was supposed to compensate for the lower-priced item was not included. I received a cheaper product with no explanation and no compensation for the price difference.I’ve since emailed the company asking them to make this right and have not received a response. Meanwhile, the volume of marketing emails and text ads I continue to receive is excessive—far more communication than I’ve received regarding resolving this issue.I wanted to love this brand, but between the overselling, delayed communication, unfulfilled promises, and lack of customer service follow-up, this experience has left me very disappointed.
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