Sales Experience
The sales process felt very uncomfortable and manipulative. During the presentation, they explained how good the system is and how everything works. But at the end, they used a typical sales trick — calling a “manager” and saying that only today and only for you the price can be reduced by £200–£300. They claimed the manager had already used up all the monthly discounts but made a special exception because he “just called now.”
Honestly, it felt like a fake story and a very awkward marketing tactic.
2. Customer Service & Repairs
If your system breaks down and you need an engineer, be prepared to wait up to a month. And they only offer appointments on a specific day — Wednesday — no matter what month it is. I have fixed days off during the week, but they refused to offer any flexibility. In my case only Wednesday. That’s very inconvenient and frustrating.
I would not recommend paying £50 per month for this service. The company feels unprofessional and disappointing. Over the phone, they try to solve problems, but if you actually need an in-person appointment, it becomes extremely difficult.
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