verizon.com

1.2
1.2 Based on 81 reviews

...

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Susanne Foster
Would give zero stars if possible

Would give zero stars if possible. Attempted to start service for my business and the set up process was so awful and time consuming that I took it as a sign of service to come and I cancelled immediately. I was given a cancellation confirmation number followed by receipt of phones 5 days later and a bill notification.So happy to waste more valuable time with this, I attempted to call them and after multiple roundabouts with a phone robot was advised they were unable to connect me with a live rep or offer any assistance because I didn't have an active account (said the one on my bill was not valid) or phone number with them. Attempted online chat for live assistance and same issue. SO - in my car I go to a live location to waste more valuable time and gas as well. Do yourself a favor and run to a place that actually provides service.

1
Date of experience: Jul 30, 2025

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