Review Time
Verizon doesn’t care about their American consumers who pay the highest prices for their service, yet receive the worst, third-world-level customer support. They constantly lie about resolving a simple problem, like transferring lines from a personal to a business account. It has been two months of many calls, constant transfers, waiting 24–48 hours over ten times, broken promises to call back, and representatives swearing they would help—yet not being able to, or even knowing how to. Why do we pay premium prices for Verizon to cover these useless jobs?
I've been a verizion costumer for over 4 years,and they've always provided excelente service,but this past year,2025 the quality of costumer service was de creaste to zero.During my last call on december 16,2026 at 9 am, the representarive siento 2 hours talking to me and silla couldn't activate my watch.Situation like this have become constant, loyalty program cancelled without prior notice, etc.It's siempre like they are actively trying to lose costumer instead of retaining them, which make me think that some employees are trying to sabotage the company.It's as if the competition has infiltrated them with agents, i can't find any otero logical explanation
We had to return a set top box since one of our TVs stopped working. As we won’t be replacing the TV, we aimed to return the set top box. I spent more than an hour on the company’s chat trying to get the information I needed. Each time I call, I end up getting the runaround.
We needed to return a set top box because one of our tv's died. We are not going to replace it the tv , so we wanted to return the set top box. I was on the Verizon "chat" for over an hour before I could get the needed info. Every time I call Verizon, I get the run around.
It is the worst service carrier! It constantly has issues with service! When we had T-Mobile, I NEVER had any problems the 8 years I was with them! Verizon offered a much better monthly pricing plan, so I switched… had I known how HORRIBLE Verizon is I NEVER would have switched! GET IT TOGETHER VERIZON
They promise all kinds of deals but once you sign everything changes. They never send the promised credits and change the offered rebates at will. Representatives change the terms of the contract and just raise your bill. It is a monopoly and they cheat the public.
I picked Verizon because it supposedly has the best network, From the first month I got it the coverage has been HORRIBLE!! Constantly don't have good coverage and I have the Ultimate plan. If it wasn't for their shitty contract I would cancel immediately. But after the contract is over I will never be coming back to this overpriced, low quality and non-customer driven company. DO NOT GET VERIZON YOU WILL REGRET IT!
My FiOS service has been cancelled for months and this company is still charging me every month. Don't even get me started on VZW, wireless is just as bad, possibly worse. I just tried calling a couple customer service numbers and you can't get through. Are you kidding me? I loved Verizon. What happened to them?? Greed.
I signed up for the bundled streaming services and realized a few days later that I just couldn't deal with the ads. I tried to upgrade from Verizon, they sent me to Disney, who then sent me back to Verizon, and apparently you can't make changes as it's tied to the billing cycle which is absurd. I then tried to cancel the service and it's not an option. I tried to submit a support ticket and got an error page. I tried to call and was told the wait time is 1hr+ and that I would get a call back the following day. So in other words, they offer you a great deal and then trap you by making you complete an obstacle course to cancel. Dishonest. No integrity. No care for the customer. No like any company does but I NEVER had this problem with previous internet providers. It was all pretty clear-cut. This is what happens when a company lays of 13,000 employees (like Verizon just did) and replaces them with AI. Buckle up.. it's going to happen a lot more.
I had a very disappointing experience with Verizon customer service. Calls were not answered properly, I was kept on hold for a long time, and my concerns were not handled according to my requirements. There was a lack of patience, and everything felt rushed. Because of this, customers are getting affected badly. Verizon really needs to improve their customer service and communication if they want customers to continue with them.
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