My experience with Verizon has been extremely negative and exhausting, and I feel I was misled from the very beginning.
A Verizon salesperson came to my home while I was still an AT&T customer and convinced me to switch, guaranteeing that Verizon would pay off the remaining balances on my AT&T devices. Based on this promise, I transferred all three lines to Verizon.
After the switch, problems began. The devices sent by Verizon were returned correctly to the store, as instructed. However, the company never fulfilled its promise to pay off the three AT&T devices. I spent countless hours speaking with customer service and trying to resolve the issue with the salesperson, but no solution was provided.
On top of that, I was charged for a device that did not even belong to Verizon but to AT&T, showing a complete lack of responsibility and organization in customer service.
As a direct result, my name was negatively reported, and my credit score was unfairly affected, causing real financial and family impacts. Verizon has not taken responsibility or resolved the issue to this day.
I consider this an act of bad faith and misleading sales practices. I do not recommend Verizon to anyone and advise consumers to be extremely cautious about promises made by door-to-door salespeople.
Given the lack of resolution, I will be seeking my rights through legal channels in the coming days to address the damages and inconvenience caused.
I hope this account helps others avoid the same situation.
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