I have been with them 19 years and never had issues until the past four months. Their customer service has plummeted. I had to follow up on a credit that was supposed to be applied to my account in January and then I followed up in February and March and finally they decided to apply in April after being promised during each previous phone call that it would be applied right away. It took four phone calls and over an hour each time waiting for it to be applied. Now they can’t get the address right for shipping a new phone and we have reached out three times. T-mobile is about to gain 6 new lines.
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