17 Year CUSTOMER OVERCHARGED BY VERIZON $729 in Nov and still cant get back money. Plus they added other acct charges incorrectly. We upgraded on a phone and Verizon gave us a new (1)phone. The new phone went totally blank after we got it home. We took (1) phone back to the Verizon Store. The young man was super. He said you got a bad phone which happens sometimes. He gave us the same model new (1) phone. SOMETHING WAS BURNT INSIDE (1) phone ! (1) was covered under insurance plus WOW !! really :( . he tells us no worries and documents. We get a call from Verizon saying we have to mail in the damaged (1) phone directly to them. We get the paperwork and tracking number. We mail in (1) phone damaged to Verizon. So on my bill they charge me $729 for a damaged phone being returned !!! WTH Then they give me a credit and still owe me $329. They keep saying they received a damaged phone. I am like REally. Its the (1) phone you gave us at the store. !!You have just confirmed what the Verizon guy said. SO TMOBILE is changing me with no problem ... #tmobileawesome #verizonSUCKS
Claim your business profile now and gain access to all features and respond to customer reviews.
