Upon receiving the tote I ordered, I found that it was not quilted as advertised. Additionally, there was no indication in their advertisements that it was shipped from overseas. Had I known, I likely would have chosen not to purchase it. While the tote itself is of decent quality, the quilting featured in the ads is what truly sets it apart. Their process for returns and refunds is quite frustrating. I followed all their detailed requirements, including sending photos. Initially, they offered a 15% refund, then increased it to 20% due to the high cost of returning the item to the overseas location. It's quite disappointing.
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