Very disappointing experience.
I was a customer with Verpex for about a year and recently my service expired. I contacted support simply requesting access to download my own website files and database. I clearly explained that I did not want to continue the service — I only needed my data.
Instead of providing a backup or temporary access, I was told that I must pay for an additional full month just to reactivate the server so I can retrieve my files.
From a customer perspective, this feels extremely unfair. My data belongs to me, and requiring payment just to access my own files feels very close to blackmail.
I have screenshots of the conversation with support confirming that the only way to retrieve my data is by paying for another month.
I was hoping for a reasonable solution such as a simple backup or short access window, but unfortunately that was not offered.
I would strongly advise anyone using this provider to keep external backups of their data at all times.
Very disappointed with how this situation was handled.
Update:
Thank you for the response from Verpex.
However, I would like to clarify that I am not requesting to continue using the service. I am only requesting access to download my own website files and database.
Requiring a full month payment just to retrieve my own data does not seem reasonable, especially when this would only take a few minutes or when a simple backup could be provided.
The issue here is not about the money, but about the principle. I was a customer with Verpex for about a year and hoped there would be some flexibility in helping a previous customer retrieve their data.
Claim your business profile now and gain access to all features and respond to customer reviews.
Verpex is truly a customer first company, Verpex delivers a fully managed hosting service and we go to the extra mile to ensure our service is nothing like you've experienced before
