A total disaster. I ordered shirts but received slim fit ones that weren’t mentioned in the description. I had to reorder. The returned items had their security tags attached, as required. I sent the return on November 4th, and after much follow-up, they confirmed receipt on November 24th. Now it’s December 28th, and it’s been nearly 40 days without a refund. Essentially, I’ve paid for the shirts twice without getting my money back. I’ve asked about their complaint process multiple times via email, but they either don’t respond or provide vague updates. This brand is a mess, and I will not order again or buy from their stores.
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