Review Time
I purchased a ring for $625 and wore it only a few times. The last time I tried to wear it, it looked terrible, lost all its shine, and was quite unappealing. I contacted the support team and spoke with a representative who asked me to send photos for review. I had the original order, boxes, and authenticity tags. However, I was informed that they couldn't assist me since it was beyond the warranty period. I feel compelled to share my experience: I advise against buying anything from this company. The quality is poor and the customer service is lacking.
I purchased a ring for $625 and wore it only a few times. When I finally went to wear it again, it looked terrible, lost all its shine, and was quite disappointing. I contacted the support team, and they asked for photos for review. I had all the original packaging and authenticity tags. However, they informed me that nothing could be done since it was beyond the warranty period. I’m sharing this to warn others: avoid buying from this brand. The product quality is poor, and so is their customer support.
A total disaster. I ordered shirts but received slim fit ones that weren’t mentioned in the description. I had to reorder. The returned items had their security tags attached, as required. I sent the return on November 4th, and after much follow-up, they confirmed receipt on November 24th. Now it’s December 28th, and it’s been nearly 40 days without a refund. Essentially, I’ve paid for the shirts twice without getting my money back. I’ve asked about their complaint process multiple times via email, but they either don’t respond or provide vague updates. This brand is a mess, and I will not order again or buy from their stores.
Received the wrong item. The support team was unable to send the correct one. Instead, I faced a lengthy process to get a return label, send the item back, and then wait over three weeks for a refund. The supply chain is poor, leading to a frustrating customer experience. I recommend avoiding purchases from this platform.
I am extremely disappointed with the quality of my purchase, and even more so with the process of getting my watch repaired. When investing in a product, one expects excellent customer service, not something mediocre. I will not be buying anything else from this brand, either online or in stores. I would rather buy a knockoff than spend my money on subpar products. If I could give zero stars, I would. I lost $1000; they are effectively stealing. To avoid losing money, I suggest never using their services again.
My spouse visited the store recently looking for sunglasses and was helped by a very professional salesperson. The interaction was brief, lasting less than three minutes, and the representative demonstrated outstanding professionalism and product knowledge. Well done!
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