I am extremely disappointed with the quality of my purchase, and even more so with the process of getting my watch repaired. When investing in a product, one expects excellent customer service, not something mediocre. I will not be buying anything else from this brand, either online or in stores. I would rather buy a knockoff than spend my money on subpar products. If I could give zero stars, I would. I lost $1000; they are effectively stealing. To avoid losing money, I suggest never using their services again.
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