very.co.uk

I am extremely disappointed with my experience with Very. I ordered a built-in dishwasher on 22 Mar

I am extremely disappointed with my experience with Very.

I ordered a built-in dishwasher on 22 March 2026. It arrived with visible external damage, which I reported immediately. Once it was later connected and switched on for first use, it displayed a water leak fault.

An engineer attended and confirmed the dishwasher had been dropped, the internal water tank was cracked, and there was water sitting inside the base of the machine. In other words, it arrived damaged and unusable.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and free from defects at the time of delivery. Where goods are faulty, the consumer is entitled to a repair or replacement. Despite this, I have repeatedly been told that Very “do not do replacements”.

I have requested a manager callback on three separate occasions. Each time I was promised someone would call me back, and on all three occasions nobody did.

I have wasted a huge amount of time repeatedly calling, explaining the same issue again and again, and trying to obtain a reasonable resolution. As a self-employed person, my time is valuable, and this has taken time away from my work and income.

I should not have to go through the extra hassle of pursuing a refund, then searching for another appliance, placing a new order and waiting again because a damaged item was sent in the first place.

The product issue is bad enough, but the customer service and complaint handling have made the experience far worse.

I am still waiting for this matter to be resolved properly.

Date of experience: Apr 19, 2026