very.co.uk

I have had multiple unacceptable experiences with Very.co.uk, and I feel compelled to warn others. A

I have had multiple unacceptable experiences with Very.co.uk, and I feel compelled to warn others. Almost every item I ordered arrived faulty, used, or packaged in a way that raised serious concerns about hygiene and authenticity.

Henry Hoover: The on/off switch was sparking. I called Very 4 times with some customer service agents struggled to communicate clearly. Without informing me, they sent a second hoover and charged me for it. When I called to ask how to return the original one, I was told that if I had used the second hoover, I wouldn’t be able to return it. I had to arrange collection, pay for it upfront, and wait for a refund — all while the original issue remained unresolved.

Kettle and Toaster Set: Arrived damaged and unsealed.

Braun Epilator: The box looked used, was unsealed, and the epilator itself had hair in it. Customer service simply told me to return it.

Anti-Allergy Duvets (x2): Delivered in thin, see‑through, unsealed polythene bags with a bit of Sellotape on top. Someone had handwritten the tog rating in black marker on the bag and crossed out other wording. No branding, no proper packaging, nothing that suggested a new product or that it was anti‑allergy.

Across all of this, there was no apology, no ownership, and no attempt to make things right. I have wasted hours researching products, collecting items, calling customer service, arranging collections, and chasing refunds. This is genuinely the worst company I have ever dealt with. (I have recorded the calls and have pictures of everything they have sent)

Date of experience: Mar 01, 2026