The shoes did not ship within the promised timeframe, leading me to try and cancel my order. Customer support was almost impossible to reach! Only AI assistance was available, and it took an unreasonable amount of time to connect with a real representative, which felt intentionally difficult. When I finally got through, they assured me they would cancel and refund my order. However, just two days later, the shoes shipped, weeks after I requested a refund. I highly recommend avoiding this service! This has been one of the worst customer service experiences I've had.
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