Decent stove, but the service was very disappointing. The stove arrived without the glass. Although the glass was eventually delivered, I still didn't receive three ordered parts. I was informed multiple times that the parts were on their way. Over two months later, I received a refund for the missing parts. I wouldn't choose this option again.
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WE ARE A SMALL 3 MAN IRONWORKS MANUFACTURING QUALITY BRITISH STOVES.
We have picked up some poor review latley as out order book whent from 25 to 475 in 1 week. We are getting stoves out as fast as humanly possible :-)
We do not have office staff. We make quality products at affordable prices but do not have manned phonelines or a receptionist.
During the COVID crisis we kindly ask customers to deal with us by email allowing us to carry on manufacturing and answer emails after hours.
Please do not confuse us with a huge manufacturing organisation. We are not that and don't wish to beSee more
