I have generally had a positive experience selling items on Vestiaire Collective and have been happy using the platform.
However, I had a very stressful situation regarding a YSL bag I purchased for $1,400. When I received the bag, I reported visible damage, but my complaint was rejected. I contacted support again and was told there was nothing they could do. At that time, I felt my concerns were not taken seriously.
Later, when I resold the same bag on the platform, the authentication team flagged the exact same damage I had originally reported. This confirmed that my initial complaint had been valid. After escalating the matter further, the issue was finally resolved, which I appreciate.
While I am satisfied with the final outcome and enjoy selling on the platform, I believe there should be more consistency in the authentication process and stronger customer support communication to avoid situations like this in the future.
Update: After the company’s response, I would like to clarify that my concern was not about the 72-hour policy, but about the inconsistency in authentication, as the same damage was later confirmed by their team.
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