Review Time
Very inconsistent authentication process.
This item was rejected, although I have already sold two identical jackets on Vestiaire Collective that passed authentication without any problem.
It seems the result depends on who checks the item rather than on objective standards.
For professional sellers, this creates serious uncertainty and financial loss. The authentication process should be consistent and reliable, which unfortunately is not always the case.
Vestiaire Collective needs to improve the quality and consistency of its authentication service.
So far I have genuinely enjoyed buying and selling my clothes on Vestiaire for quite some time. No platform is perfect, and I have always felt that the company was making a sincere effort to improve its service.
However, my most recent experience has significantly shaken my confidence in the platform.
I purchased a Dolce & Gabbana coat that unfortunately never arrived. Instead, I received a torn paper bag — completely empty. Acting in good faith, I reported the issue immediately. I was advised by Vestiaire to formally accept the parcel in order to proceed with a refund. Relying on this guidance, I did exactly that.
More than four weeks later, I was informed that I would not be receiving a refund after all — on the grounds that I should not have accepted the empty parcel. This directly contradicted the instructions I had been given.
In order to be taken seriously and resolve the matter, I was forced to engage a European lawyer. Only then was my refund processed without delay. While I did eventually recover the cost of the coat, my legal expenses exceeded its value.
It is deeply disappointing that such measures were necessary to obtain what should have been a straightforward resolution. I believe this situation reflects a serious failure in customer support and accountability. At the very least, the legal costs incurred as a direct result of incorrect guidance should also be reimbursed.
Until this matter is properly acknowledged, it is difficult for me to feel the same trust and enjoyment in using the platform as I once did.
The worst customer service, wasting my time for a month, not respecting what they state, not respecting delivery deadlines and not responding to messages in a proper manner, where I explained 100 times the same thing, and I receive automatic replies showing that they are not even reading my messages. Completely incompetent stuff and packages not delivered on time. I’m very disappointed.
I have been a seller on Vestiaire Collective for several years. I sold an item (ref. 63104940), shipped within 24 hours using VC's own prepaid InPost label. The item was available for collection from 5 February 2026.
For 18 consecutive days, neither Vestiaire Collective nor InPost communicated anything, despite InPost's 3-day maximum storage policy making the anomaly detectable from 8 February. I only found out the parcel was classified as lost after contacting customer service myself. VC then requested up to 25 additional days for the carrier investigation — a potential total of 43 days without resolution.
Four different customer service agents responded with identical scripted replies. When I asked for the legal department's contact details, I was told to hire my own lawyer.
I sent a formal legal notice via certified email (PEC) on 24 February 2026. No response from the competent department to date.
As a seller using VC's own prepaid shipping label, I am entitled to full payment regardless of the carrier investigation outcome: this is stated explicitly in VC's own FAQ. VC has already collected the buyer's payment. Withholding it without legal basis violates the seller's rights under the mandate agreement (Art. 3.1 VC Seller T&Cs), Italian Civil Code (artt. 1206, 1218, 1710) and the EU Digital Services Act (Reg. 2022/2065), which requires platforms to handle seller complaints efficiently and transparently.
VC charges over 30% commission per sale as a guarantee of intermediation, logistics and payment. None of these three obligations has been fulfilled in this case.
I have generally had a positive experience selling items on Vestiaire Collective and have been happy using the platform.
However, I had a very stressful situation regarding a YSL bag I purchased for $1,400. When I received the bag, I reported visible damage, but my complaint was rejected. I contacted support again and was told there was nothing they could do. At that time, I felt my concerns were not taken seriously.
Later, when I resold the same bag on the platform, the authentication team flagged the exact same damage I had originally reported. This confirmed that my initial complaint had been valid. After escalating the matter further, the issue was finally resolved, which I appreciate.
While I am satisfied with the final outcome and enjoy selling on the platform, I believe there should be more consistency in the authentication process and stronger customer support communication to avoid situations like this in the future.
Update: After the company’s response, I would like to clarify that my concern was not about the 72-hour policy, but about the inconsistency in authentication, as the same damage was later confirmed by their team.
They banned my account for no reason at all, i listed my vintage burberry scarf, it passed the verification. But today i wake up seeing on my email that my account is suspended because they cant verify my product because its too “old”. Now i cant even log in on my account.
They stole my money.
• I sold a Hermès cashmere sweater for €80.
• The item was delivered.
• The buyer accepted it.
• No dispute, no return, no authenticity claim.
After that, my account was blocked because I drastically reduced the price of another item (from €1000 to €20) since it had no likes for 2 years. They considered that suspicious.
They have now confirmed that they will not release the €80 payout from the completed Hermès sale.
I placed my first order with a seller on Vestiaire Collective last week and it will most certainly be my last order using Vestiaire Collective. The reason is the long shipping time. My order includes $750 USD buyer service fees plus $35 shipping fees as part of my total payment. Vestiaire has chosen one of the cheapest FedEx shipping options possible, up to 7 working days to deliver to me. Ridiculous! They are being greedy and choosing the cheapest shipping cost for them. They need to provide 2-day shipping on orders where they are making a very tidy income. I regret giving Vestiaire my business.
I sold a vintage Saga Mink coat, which is a heritage label of Saga Furs. VC cancelled the sale claiming it's a "different brand," despite the item passing authentication.
This is absurd because my previous "Saga Fox" reference number 59858682 item passed their inspection without any issues. Why was Fox accepted but Mink rejected? This proves your QC team lacks basic knowledge of vintage brands and has no consistent standards.
I demand a thorough investigation, and I require a definitive and precise answer, rather than an ambiguous one: Does Vestiaire Collective officially recognize that 'Saga Fox' and 'Saga Mink' fall under the 'Saga Furs' brand?
Claim your business profile now and gain access to all features and respond to customer reviews.
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
savvymining.com
puyallupgoldbuyers.com
beerspirit.de
carolwrightgifts.com
absolutepearls.co.uk
vila.com
altacostura.co.uk
nike.uk.com
footlocker.eu
innslane.com
