Review Time
We have been going to Vetcare in Sale for over 20 years. And have had a number of pets treated by them, and in the main have been satisfied. I recently got a new kitten, and phoned about getting her vaccinated. I was told there was a national shortage of vaccines, that they would put her on a waiting list, and to ring back in two weeks if we hadn’t heard anything. I rang back and they couldn’t find her on the waiting list, but I was told they wouldn’t have been able to do her as they had only had 6 doses in the last month. I understand mistakes happen, but it was a bit annoying she wouldn’t be waiting even longer now. They also said it would probably be new year at the earliest. however I was being told this was an issue globally, and understood there was nothing they could do. My husband thought he would try another vet so she was on more than one waiting list, however when he did he was given an appointment for a vaccine immediately, with no mention of an issue. When I rang the branch back they told me the vets probably used another manufacturer. I feel it was extremely disingenuous of them to not tell me I may be able to get a vaccine elsewhere and that other vets did have stocks. I have two other cats that go out, I told them that, so even though my other cats are vaccinated my kitten would be at risk until god knows when. She has also waited two weeks longer than she needed to for her first vaccine. Obviously getting paid and not losing customers is far more important that the welfare of animals for vetcare. I will not be going back, which I would have had they been honest from the outset.
After making visit after visit and pointing out my dog was laterally passing water for poo, it was diagnosed as Cushing's disease and given tablet after tablet costing me £1000 . My dog had scans witch took a day and still couldn't find what was wrong with him. Last time i rang i was told to take him to a pet hospital . I immediately took him as he was so ill he couldn't walk. after 1hour the hospital rang to say it's inflammatory bowel disease and he might not make it through the night . After spending £5000 my dog is doing great and is running around again . I'm now having to pay a dept. collector for the last visit i made when vetcare sent me away with loads of tablets that i didn't use . i wouldn't take my pet ever again to this place . They hadn't even the decency to waver the last bill . If my dog was diagnosed properly in the first place it wouldn't have cost me £5000.Just to point out it took 1 hour for the hospital to diagnose the problem but vetcare had one day and 5 visits and still couldn't diagnose correctly .
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Our team of vets provide a sensitive, competitively priced, approachable service for your pets from veterinary practices in Leigh, Bolton, Hindley & Sale.
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