Review Time
Placed an order for meds for my cat. The money was immediately withdrawn from my account. Five days went by without any contact from the company. No update on their website. No tracking number. Day five I emailed the company. That was three days ago and no contact or info of any kind. They have my money, I haven't received my order and there doesn't appear to be any way to reach these thieves.
Placed an order for meds for my cat. The money was immediately withdrawn from my account. Five days went by without any contact from the company. No update on their website. No tracking number. Day five I emailed the company. That was three days ago and no contact or info of any kind. They have my money, I haven't received my order and there doesn't appear to be any way to reach these thieves.
What went wrong? Everything! Ordered script, they took my money and then nothing! Never received a confirmation. I checked with vet office and they did not receive any correspondence from them. I called the number on their website and it does not go to Vetdepot...but a pharmacy that had no information to share. I sent an email to cancel order and received no . Then lo and behold I get an email that they sent the prescription (after I went to a different company to order). I am leery about what I will actually receive.
What went wrong? Everything! Ordered script, they took my money and then nothing! Never received a confirmation. I checked with vet office and they did not receive any correspondence from them. I called the number on their website and it does not go to Vetdepot...but a pharmacy that had no information to share. I sent an email to cancel order and received no . Then lo and behold I get an email that they sent the prescription (after I went to a different company to order). I am leery about what I will actually receive.
I want to thank everyone who wrote reviews. I was going to order eye ointment for my dog. Vetdepot price was less than other online pet pharmacies.Much less. Decided to read the fine print on their website before ordering. I discovered that they say they're partnered with Allivet. Allivet price for the ointment is a few more dollars plus $6.95 for shipping. Vetdepot has free shopping. WHY ?My research began, leading me here to you folks.So, I will spend a few more dollars to avoid headaches. Also avoiding the possibility of putting an expired ointment in my dog's eyes.THANK YOU
I want to thank everyone who wrote reviews. I was going to order eye ointment for my dog. Vetdepot price was less than other online pet pharmacies.Much less. Decided to read the fine print on their website before ordering. I discovered that they say they're partnered with Allivet. Allivet price for the ointment is a few more dollars plus $6.95 for shipping. Vetdepot has free shopping. WHY ?My research began, leading me here to you folks.So, I will spend a few more dollars to avoid headaches. Also avoiding the possibility of putting an expired ointment in my dog's eyes.THANK YOU
Communications are really bad with this place. I placed an order for three different items and never received anything and had to call them to find out why. Nobody ever called me to tell me that my vet did not approve two of my items. I was on an autoship for an item that didn't need to be vet approved and they never sent it out after the initial order. When I called to find out what was going on, the rep said she would get it sent out right away but a month later it never came. Tried calling back for several days and a voice message said they were experiencing technical difficulties, and that went on for a few days. When I sent an email over a month ago, I never received a response. Today I get an email saying that my item has shipped., apparently that was the autoship which I needed every month and not every 4 months. Finally had to just cancel and give up on them. I definitely wouldn't recommend if you need medicine for your pets on a regular basis.
Communications are really bad with this place. I placed an order for three different items and never received anything and had to call them to find out why. Nobody ever called me to tell me that my vet did not approve two of my items. I was on an autoship for an item that didn't need to be vet approved and they never sent it out after the initial order. When I called to find out what was going on, the rep said she would get it sent out right away but a month later it never came. Tried calling back for several days and a voice message said they were experiencing technical difficulties, and that went on for a few days. When I sent an email over a month ago, I never received a response. Today I get an email saying that my item has shipped., apparently that was the autoship which I needed every month and not every 4 months. Finally had to just cancel and give up on them. I definitely wouldn't recommend if you need medicine for your pets on a regular basis.
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