On Sunday December 7th i had to get an uber to take myself & tiny 1.5kg dog to Veteris as she jumped from our sofa & was clearly in pain. When i arrived a young vet asked what happened, she then said she would take mydog Daisy Mae for an x ray. She came back not even 5 minutes later with( she said) was Daisys xray that was a photo on a mobile phone! I don't even know if it was hers, was then told she would need to have a fracture repair, but the surgeon wouldn't be available til Monday. She then immediately asked me for an incredible £3,300 for consultation & xray, i paid to free my baby from pain, but as an elderly & disabled lady it was all the money i had. They are now asking me to pay £1,250 on January 14th & again on February 14th, making a total of £5,800, now they want more! On bringing her home, her fracture repair was covered with a small dressing & no collar that was previously suggested. Took her to my own vet( as was advised) one week later to have sutures removed, i watched as my vet removed the dressing, only to discover that there were no sutures to remove. Also on the paperwork that was given to me to bring home, it stated the repair fracture was done on her Right Leg, when it was in fact her Left Leg. Iv'e had no final invoice, no clinical reports, no xrays & no other communication. These people are not caring, its just about money. They took this amount from myself & husband ( 90 & disabled) to help our beloved little girl which left us with nothing for food & no way to keep warm. DO NOT USE VETERIS.
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