Review Time
I called out Veteris to euthananse my dog. Obviously it was a traumatic experience, but it was made ten times more unbearable by the attending vet. Not only was he cold to the point opf callous, demanding upfront payment before putting our little one to sleep, but his whole manner was very strange and off to the point I wondered if he had a personality disorder.
I've waited several months to post this review and let my emotions settle, but even now I'm horrified that someone like that is in the profession he is, coming into peoples homes during heartbreaking final moments.
I will never trust them again.
Ellie from Veteris Vets came to euthanise my dog Russell, on Christmas Eve. She struck the perfect balance between compassion and professionalism, guiding us through the hardest decision I’ve ever had to make. She treated Russell with such dignity and kindness, and her gentle manner made an unbearable situation just about bearable. I will always be grateful for the care and respect Ellie showed us.Thank you Eliza and family
I was there a while ago at night. My cat wasn't feeling well. He was refusing to eat or drink. I'm not a doctor, so I can't say what's going on. Unfortunately, they said they saw no reason to worry, that everything was fine, and no one even examined the cat thoroughly! The cat had huge scars under its neck where the infection had set in. I don't recommend it! to take the money first but they didn't even look carefully .
On Sunday December 7th i had to get an uber to take myself & tiny 1.5kg dog to Veteris as she jumped from our sofa & was clearly in pain. When i arrived a young vet asked what happened, she then said she would take mydog Daisy Mae for an x ray. She came back not even 5 minutes later with( she said) was Daisys xray that was a photo on a mobile phone! I don't even know if it was hers, was then told she would need to have a fracture repair, but the surgeon wouldn't be available til Monday. She then immediately asked me for an incredible £3,300 for consultation & xray, i paid to free my baby from pain, but as an elderly & disabled lady it was all the money i had. They are now asking me to pay £1,250 on January 14th & again on February 14th, making a total of £5,800, now they want more! On bringing her home, her fracture repair was covered with a small dressing & no collar that was previously suggested. Took her to my own vet( as was advised) one week later to have sutures removed, i watched as my vet removed the dressing, only to discover that there were no sutures to remove. Also on the paperwork that was given to me to bring home, it stated the repair fracture was done on her Right Leg, when it was in fact her Left Leg. Iv'e had no final invoice, no clinical reports, no xrays & no other communication. These people are not caring, its just about money. They took this amount from myself & husband ( 90 & disabled) to help our beloved little girl which left us with nothing for food & no way to keep warm. DO NOT USE VETERIS.
I called out Veteris to euthananse my dog. Obviously it was a traumatic experience, but it was made ten times more unbearable by the attending vet. Not only was he cold to the point opf callous, demanding upfront payment before putting our little one to sleep, but his whole manner was very strange and off to the point I wondered if he had a personality disorder. I've waited several months to post this review and let my emotions settle, but even now I'm horrified that someone like that is in the profession he is, coming into peoples homes during heartbreaking final moments. I will never trust them again.
Everything went as well as can be expected under the circumstances.From finding the company online (on a Saturday evening), ringing them and arranging everything, to having the vet (Sebastian) show up and walk us through the process of putting our dog down, everything went great.We didn't feel rushed, everyone was very clear with us about what the process would be like, and Sebastian checked with us every step that we were making properly informed consent. He was also very careful to make sure we had all the time we needed to say goodbye. Also was very accommodating, ensuring we could be with him at the end, squeezing into a crowded space etc.In the end our dog went peacefully, didn't seem to feel anything at all.Price was slightly less than what we were roughly quoted on the phone too.
We recently received truly exceptional in-home veterinary care, and we couldn’t be more grateful for the amazing team who supported us every step of the way.Ellie, our vet, was absolutely wonderful. Her calm, caring approach instantly put our pet at ease, and her expertise was clear in every moment she spent with us. Having such compassionate, high-quality care right in our own home made the entire experience stress-free and comforting. Jessica provided fantastic support over the phone — patient, reassuring, and incredibly helpful. She made sure we had all the information we needed and coordinated everything smoothly, which brought us so much peace of mind.And a special thank-you to triage nurse Vicky, who checked on us day after day. Her dedication and kindness meant the world. Knowing she was there to follow up, answer questions, and ensure our pet was progressing well gave us an enormous sense of support.On top of all this, their services were very reasonably priced for the level of care, time, and attention we received. It truly felt like exceptional value.This team went above and beyond for us. Their professionalism, warmth, and genuine care exceeded every expectation. We wholeheartedly recommend their services to anyone looking for exceptional, compassionate veterinary care at home.
Called this company to send a veterinary with the specific task to change the bandages of my dog, since the ones we had from last night had moved and she was uncomfortable. I am not sure the person was a qualified vet. In fact I’m wondering how this company is still operating when they don’t even list prices online, and have 40% of very negative reviews!!! He changed her bandages from my sofa ( unhygienic! I offered to bring a clean towel and have the dog on my table, he ignored me ), I kept saying the bandages were too tight but he said he knew what he was doing, and she is unable to move since he left. Dog looked very uncomfortable as he finished but he said he was happy with it… it gets worse: He wanted to charge me 310 pounds! 160 pounds for showing up. 40 for checking her vitals ( he did not do that at all, but it was also unnecessary as the dog is fit, just need fresh bandages ) he took out an estetoscópio but didn’t use or look at my dog’s eyes, ears, pressure, etc. then wanted 80 pounds for bandages ( the dog is a 6 kilos puppy) and 20 pounds for a dab of honey ( antiseptic). Never again. I paid him half and will dispute the rest. My mother said that he was ‘ listening’ to her heart, but had nothing in his own ears. I have photos of her before and after. What a disgrace -
I used Veteris as referred by my own vet’s out of hours service after my dog ate a large amount of chocolate. I found the phone consultation clear and helpful. I was sent to Veteris at Clapham on a Friday evening and was seen immediately by Samuela who listened to us and quickly built a rapport with my scared dog. Samuela gave clear and calm explanations and quickly administered treatment and explained the post- vet treatments required to keep him well. Very pleased with her compassionate and prompt care.
Sadly, our elderly staffie began having seizures with a fatal one happening late at night. Upon advice from our regular vet, who use Veteris as an out of hours service. He gave us instructions of what to do, should she have another one outside of his opening hours. So, we followed his advice and Veteris sent a vet called Finlay to our home who came in the early hours of the morning and the minute he walked through the door, he knew exactly what to do, talking us through every step with such compassion, not just for our doggie but for us too. Thank you Finlay! You are a wonderful human being and thank you for being with us during such a sad experience. We can’t thank you enough for being there as our dog passed away
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