We waited 2.5hrs in the waiting room for a start. I thought the whole idea of there being an emergency situation meant that your pet would be seen as such. I witnessed desperate, tearful people holding sick pets outside pressing the buzzer and the receptionist was away from the desk and people having to get up from the waiting area to allow them access. We were eventually seen by a not so friendly vet. She don’t really greet us. She examined our pet and suggested two options. One would have included imaging and a stay over, bloods etc. The latter was an injection and meds. We opted for the latter. Our bill was almost £500 for a two and a half hour wait and approx 8 minutes with a vet. We’ve since discovered that the surgery charged us 4 x the amount we could have bought th exact same medication via Amazon!
I gave 3 stars simply because my beloved pet has now recovered. Every other aspect of visiting the emergency vet stinks! It’s a complete rip off and they know you are at their mercy and will pay anything to make things better for your beloved pet. I shudder to think how much our first option may have cost us. Would have probably needed to remortgage!
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