vets-now.com

4.4
4.4 Based on 41 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.4

/
5

41 Reviews

5 Star
73%
4 Star
0%
3 Star
4%
2 Star
0%
1 Star
23%

All Reviews

Filter Reviews

Review Time

Kelly Pedlar
We were sadly in need of end of life care for our dog. Saturday evening (out of hours) we are 4 mins

We were sadly in need of end of life care for our dog. Saturday evening (out of hours) we are 4 mins drive from the vet. I asked if there was any possibility of a home visit, as our dog was very very weak and elderly. Receptionsist came back to us and the vet quoted a random £1,000 call out fee (plus the usual fee 470 - high for out of hours - but you have no choice) She seemed embarrassed and surprised by this quote too.
Thankfully we found a more ethical approach with a wonderful caring vet, who came to the house, and spent half an hour with us.
Who on earth sees this as a chance to make so much money from such a situation.

1
Date of experience: Feb 22, 2026
Danielle Kristin Jarvis
CONVICTED FELON K1LLING DOGS HERE! Dragon Vets (who pays to have Google AND Trustpilot reviews remov

CONVICTED FELON K1LLING DOGS HERE!
Dragon Vets (who pays to have Google AND Trustpilot reviews removed) has apparently changed names to Vets Now, yet still employs a convicted felon responsible for killing numerous dogs, just that we know of personally.

Links not allowed, so Google “Matthew Morgan imaginary treatment vet”

Pasted from my removed review (Google even says their reviews are limited as they pay to screen them, which is appalling but not surprising):

*update: we finally obtained this “vet” Matt’s surname, (they have NOT replied to the countless calls and emails over the past month plus sent to their general email as well as to Kirsty Boase, the clinic manager).

M*tt Morgan IS A CONVICTED FELON IN BOTH THE UK AND HIS NATIVE AUSTRALIA (where he’s banned from practising due to his felony past; yet the lackadaisical UK does not care), yet KILLING ANIMALS AT DRAGON VETS/VETS NOW (to this day)! We knew the standards were low, just a rudimentary bachelors to be a vet in the UK, but CONVICTED felons (for BOTH fraud relating to his activities as a vet and ALSO ROBBERY), are allowed to work as vets?!?

Having a doctorate myself, it’s always been comical that it’s a basic bachelors to be a vet, lawyer, doctor etc in the UK (my mother was a practicing doctor at St Thomas in London when just a student at Harvard medical school, as it’s just a bachelors to be a medical doctor, vet, lawyer in the UK), however even the eastern European (also only bachelors educated) ER vets in London have the basic knowledge to act as paramedics, intubating a dog and suctioning liquid from its trachea and out of its lungs, to save a life.

Having this knowledge from over a month prior, we told Matt at dragon vets, this is what you need to do when we arrive in 46 minutes, coming from tetbury, having just driven from London. Yet the felon Matt didn’t have the competence to operate in simple ER vet capacity to do the basic procedure we said is necessary right now to save our dog.

He said it’s impossible. I said the ER vet in our London neighborhood did an ultrasound to see where the liquid was, then they showed us an entire syringe of liquid they got out of his lungs. He said this would involve sticking him with needles which would be inhumane. Odd, since the London ER vet notes say literally “intubated dog and suctioned liquid out of trachea,” very next line reads “dog became responsive, started chewing on tube.”

By the time we arrived, our dogs breathing was almost back to normal, but we thought he was competent to do this basic procedure so there would be no possibility of a reoccurrence on his favorite holiday of Thanksgiving in hours (after seeing 5 vets in London and the countryside after his London ER visit, none of whom did any actual tests to ascertain what happened, to diagnose and properly treat the problem, we finally forced one to do blood tests, which showed he had pneumonia, was subsequently put on antibiotics, and got sick again with the cold weather).

Instead, this felon Matt did nothing other than tell us idiotic things like the brain needs more oxygen than the anus (no sh*t!). We patiently listened even though we know all this and have far more education than this incompetent (my parents EACH have >15 years of doctorate and post doctorate medical education, including Oxford, University of Chicago, Harvard medical school, Yale, University of Toronto, etc and then >10 years after that of specialized medical training; even I have a 3 year doctorate as required to practice law in the states), assuming he would ultimately do the basic procedure we insisted on.

He did not, so our dog left worse than he arrived, suffered for hours, and died in the early hours of his favorite holiday. After speaking to family members with doctorate level veterinary educations in the US, his US vets (and an AUTOPSY), all confirmed had this criminal done the simple intubation, our dog wouldn’t have died.

I’ll add that he killed other dogs just that we know of within weeks of ours, as people reached out from my partners Facebook review.

1
Date of experience: Feb 07, 2026
Danielle Kristin Jarvis
CONVICTED FELON K1LLING DOGS HERE! Dragon Vets (who pays to have Google reviews removed) has apparen

CONVICTED FELON K1LLING DOGS HERE!
Dragon Vets (who pays to have Google reviews removed) has apparently changed names to Vets Now, yet still employs a convicted felon responsible for killing numerous dogs, just that we know of personally.

Links not allowed, so Google “Matthew Morgan imaginary treatment vet”

Pasted from my removed review (Google even says their reviews are limited as they pay to screen them, which is appalling but not surprising):

*update: we finally obtained this “vet” Matt’s surname, (they have NOT replied to the countless calls and emails over the past month plus sent to their general email as well as to Kirsty Boase, the clinic manager).

M*tt Morgan IS A CONVICTED FELON IN BOTH THE UK AND HIS NATIVE AUSTRALIA (where he’s banned from practising due to his felony past; yet the lackadaisical UK does not care), yet KILLING ANIMALS AT DRAGON VETS/VETS NOW (to this day)! We knew the standards were low, just a rudimentary bachelors to be a vet in the UK, but CONVICTED felons (for BOTH fraud relating to his activities as a vet and ALSO ROBBERY), are allowed to work as vets?!?

Having a doctorate myself, it’s always been comical that it’s a basic bachelors to be a vet, lawyer, doctor etc in the UK (my mother was a practicing doctor at St Thomas in London when just a student at Harvard medical school, as it’s just a bachelors to be a medical doctor, vet, lawyer in the UK), however even the eastern European (also only bachelors educated) ER vets in London have the basic knowledge to act as paramedics, intubating a dog and suctioning liquid from its trachea and out of its lungs, to save a life.

Having this knowledge from over a month prior, we told Matt at dragon vets, this is what you need to do when we arrive in 46 minutes, coming from tetbury, having just driven from London. Yet the felon Matt didn’t have the competence to operate in simple ER vet capacity to do the basic procedure we said is necessary right now to save our dog.

He said it’s impossible. I said the ER vet in our London neighborhood did an ultrasound to see where the liquid was, then they showed us an entire syringe of liquid they got out of his lungs. He said this would involve sticking him with needles which would be inhumane. Odd, since the London ER vet notes say literally “intubated dog and suctioned liquid out of trachea,” very next line reads “dog became responsive, started chewing on tube.”

By the time we arrived, our dogs breathing was almost back to normal, but we thought he was competent to do this basic procedure so there would be no possibility of a reoccurrence on his favorite holiday of Thanksgiving in hours (after seeing 5 vets in London and the countryside after his London ER visit, none of whom did any actual tests to ascertain what happened, to diagnose and properly treat the problem, we finally forced one to do blood tests, which showed he had pneumonia, was subsequently put on antibiotics, and got sick again with the cold weather).

Instead, this felon Matt did nothing other than tell us idiotic things like the brain needs more oxygen than the anus (no sh*t!). We patiently listened even though we know all this and have far more education than this incompetent (my parents EACH have >15 years of doctorate and post doctorate medical education, including Oxford, University of Chicago, Harvard medical school, Yale, University of Toronto, etc and then >10 years after that of specialized medical training; even I have a 3 year doctorate as required to practice law in the states), assuming he would ultimately do the basic procedure we insisted on.

He did not, so our dog left worse than he arrived, suffered for hours, and died in the early hours of his favorite holiday. After speaking to family members with doctorate level veterinary educations in the US, his US vets (and an AUTOPSY), all confirmed had this criminal done the simple intubation, our dog wouldn’t have died.

I’ll add that he killed other dogs just that we know of within weeks of ours, as people reached out from my partners Facebook review.

1
Date of experience: Jan 30, 2026
Danielle Kristin Jarvis
CONVICTED FELON K1LLING DOGS HERE! Dragon Vets (who pays to have Google reviews removed) has apparen

CONVICTED FELON K1LLING DOGS HERE!
Dragon Vets (who pays to have Google reviews removed) has apparently changed names to Vets Now, yet still employs a convicted felon responsible for killing numerous dogs, just that we know of personally.

Links not allowed, so Google “Matthew Morgan imaginary treatment vet”

Pasted from my removed review (Google even says their reviews are limited as they pay to screen them, which is appalling but not surprising):

*update: we finally obtained this “vet” Matt’s surname, (they have NOT replied to the countless calls and emails over the past month plus sent to their general email as well as to Kirsty Boase, the clinic manager).

M*tt Morgan IS A CONVICTED FELON IN BOTH THE UK AND HIS NATIVE AUSTRALIA (where he’s banned from practising due to his felony past; yet the lackadaisical UK does not care), yet KILLING ANIMALS AT DRAGON VETS/VETS NOW (to this day)! We knew the standards were low, just a rudimentary bachelors to be a vet in the UK, but CONVICTED felons (for BOTH fraud relating to his activities as a vet and ALSO ROBBERY), are allowed to work as vets?!?

Having a doctorate myself, it’s always been comical that it’s a basic bachelors to be a vet, lawyer, doctor etc in the UK (my mother was a practicing doctor at St Thomas in London when just a student at Harvard medical school, as it’s just a bachelors to be a medical doctor, vet, lawyer in the UK), however even the eastern European (also only bachelors educated) ER vets in London have the basic knowledge to act as paramedics, intubating a dog and suctioning liquid from its trachea and out of its lungs, to save a life.

Having this knowledge from over a month prior, we told Matt at dragon vets, this is what you need to do when we arrive in 46 minutes, coming from tetbury, having just driven from London. Yet the felon Matt didn’t have the competence to operate in simple ER vet capacity to do the basic procedure we said is necessary right now to save our dog.

He said it’s impossible. I said the ER vet in our London neighborhood did an ultrasound to see where the liquid was, then they showed us an entire syringe of liquid they got out of his lungs. He said this would involve sticking him with needles which would be inhumane. Odd, since the London ER vet notes say literally “intubated dog and suctioned liquid out of trachea,” very next line reads “dog became responsive, started chewing on tube.”

By the time we arrived, our dogs breathing was almost back to normal, but we thought he was competent to do this basic procedure so there would be no possibility of a reoccurrence on his favorite holiday of Thanksgiving in hours (after seeing 5 vets in London and the countryside after his London ER visit, none of whom did any actual tests to ascertain what happened, to diagnose and properly treat the problem, we finally forced one to do blood tests, which showed he had pneumonia, was subsequently put on antibiotics, and got sick again with the cold weather).

Instead, this felon Matt did nothing other than tell us idiotic things like the brain needs more oxygen than the anus (no sh*t!). We patiently listened even though we know all this and have far more education than this incompetent (my parents EACH have >15 years of doctorate and post doctorate medical education, including Oxford, University of Chicago, Harvard medical school, Yale, University of Toronto, etc and then >10 years after that of specialized medical training; even I have a 3 year doctorate as required to practice law in the states), assuming he would ultimately do the basic procedure we insisted on.

He did not, so our dog left worse than he arrived, suffered for hours, and died in the early hours of his favorite holiday. After speaking to family members with doctorate level veterinary educations in the US, his US vets (and an AUTOPSY), all confirmed had this criminal done the simple intubation, our dog wouldn’t have died.

I’ll add that he killed other dogs just that we know of within weeks of ours, as people reached out from my partners Facebook review.

1
Date of experience: Jan 28, 2026
Sharon Howard
Recently returned from a local pet hospital.

I just got back from a local pet hospital. Upon arrival, my cat was taken directly to the veterinarian, who was very thorough in his treatment. They showed great compassion towards me and my daughter, especially since there was nothing more that could be done for him. Rest in peace, my dear friend.

5
Date of experience: Jan 01, 2026
CP30
Busy evening visit on Christmas Day

I visited in the evening on Christmas Day. It was understandably a very hectic time, and unfortunately, my dog had ingested something harmful during a walk. With only one veterinarian available and several emergency cases, there were dogs in dire situations waiting too long for attention, which could have been life-threatening. This situation places excessive strain on the veterinarian, who cannot manage everything alone. As someone with experience in veterinary care, I genuinely feel that the quality of care is compromised. There should have been at least two veterinarians present—one for surgeries and another for consultations. If my dog's blood tests had been conducted sooner, perhaps more could have been done to mitigate liver damage (IV fluids are usually necessary) and to continue the charcoal treatment more promptly. I want to emphasize that the veterinarian and staff were excellent, but they were clearly overwhelmed. What if the veterinarian is occupied in surgery when a critical case arrives that requires immediate intervention? It's essential to have a minimum of two veterinarians available to ensure patient safety. After-hours care is extremely costly, and it’s vital that the service provided is safe, effective, and well-organized, which begins with having enough staff.

3
Date of experience: Dec 27, 2025
RR23
Attentive service experience

Excellent and attentive service. Just a suggestion: a chair at reception for clients waiting to settle their bills would be great.

5
Date of experience: Dec 22, 2025
FM89
Swift response and quality care

Prompt booking even after hours for a sick pet. Friendly service, and I have now registered with them. I can't fault their service.

5
Date of experience: Dec 22, 2025
Victor Morris
Avoid this place at all costs; they exploit vulnerable pet owners.

Steer clear of this establishment; they take advantage of the distress of pets and their owners, agitating animals to sell unnecessary medication while showing no empathy. Choose your local veterinarian over this greedy establishment... DO NOT GO UNDER ANY CIRCUMSTANCES.

1
Date of experience: Dec 21, 2025
ST62
Avoid this practice!

Avoid this practice! I was charged £345 for an incomplete examination; they only checked my cat's heart rate and temperature. My cat was extremely distressed, which makes me suspect they provoke pets for extra charges. The staff found her reaction amusing, which was appalling. Save your money; this should have cost £60 at a regular vet. While emergency services may charge more, this was unacceptable.

1
Date of experience: Dec 21, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More