I visited in the evening on Christmas Day. It was understandably a very hectic time, and unfortunately, my dog had ingested something harmful during a walk. With only one veterinarian available and several emergency cases, there were dogs in dire situations waiting too long for attention, which could have been life-threatening. This situation places excessive strain on the veterinarian, who cannot manage everything alone. As someone with experience in veterinary care, I genuinely feel that the quality of care is compromised. There should have been at least two veterinarians present—one for surgeries and another for consultations. If my dog's blood tests had been conducted sooner, perhaps more could have been done to mitigate liver damage (IV fluids are usually necessary) and to continue the charcoal treatment more promptly. I want to emphasize that the veterinarian and staff were excellent, but they were clearly overwhelmed. What if the veterinarian is occupied in surgery when a critical case arrives that requires immediate intervention? It's essential to have a minimum of two veterinarians available to ensure patient safety. After-hours care is extremely costly, and it’s vital that the service provided is safe, effective, and well-organized, which begins with having enough staff.
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