Vets4Pets inside Pets at Home - Myton Road, Leamington Spa, Warwickshire...I will shorten this review but make the salient points from today's experience...Wednesday 08.10.2025. Rang the reception who agreed to ring me back( they did p.m) to say that I could have some medication for my cat's stressed caused Cystitis. I had been already with the same issue to see a vet there in June 2025, and a friend then got some more medication in the same month on my behalf ....4 months later in October ( now- same trouble). However, pointing out to reception that my Pet Plan insurance policy... I had already met the £105.00 yearly excess in June 2025, and as my female cat is 12, which means over 10, you have to pay 20 per cent each visit . I would have to pay approximately £6.00 today, and asked them to kindly claim directly from Pet Plan, as ALL vets I have been with before have done, not ONE EXCEPTION . I am on UC, have a disability and was going to use my little remaining money for bus fares to get to and from the vets to pick up said medication... HOWEVER, the reception informed me that it was their policy to NOT apply directly to Pet Plan unless the bill was £400.00 plus. Pet Plan welcomes vets applying straight to them for the money , with, obviously, client verification over the phone, The receptionist checked with the practice manager and said this was the policy... I said, I could not pick up the medication if this was the case, and I would not be coming back to the practice either. This policy was not shown in any area of the practice where the public attend with their pets... despicable . I checked with Companies House online and apparently their Directors are listed in Guernsey = singularly listed. Tax haven? Local government is also Guernsey , says Companies House.... I don't see that they are poverty stricken, do you? They are Limited by Shares. Their registration location is also Guernsey reg no: 38174 ... Perhaps we need to start supporting small, local vets again... In these days of people struggling with finances, these greedy pieces of excrement need to be by- passed. I thoughts vets were caring and compassionate - well, that is what I was led to believe? How do they sleep at night? Easily I expect - as they are feathering their own nests - human ones - as I don't expect birds or their nests enter their empty space where empathy should lie!PS I reported this to Pet Plan once I had got off the phone, and the Customer Service Agent said that she had never heard of this being done by any vets she had dealt with before... they noted it on my account.
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Dedicated small animal vets. Vets4Pets was founded in 1972 and has grown to provide small animal care through its seven convenient locations in Adelaide's Northern suburbs. Large practice resources combined with personal veterinary care. Every Vets4Pet...
