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I use the WALSGRAVE branch Coventry West Midlands. If you need dental exam I advise you go straight to the Canley branch because they have a new X-ray machine. If you don’t they say they’ll REFER you but in actual fact you will need to pay for another consultation fee to the Canley branch to do the same assessment. I heard them tell several customers they’ll refer them - NICE MONEY MAKER !!!! The vets here are top notch I’m guessing it’s management??? I was so angry and THEY TRIED TO DO IT TWICE!!!!
We regularly visited the Golden Grove (Golden Way) clinic for our beloved pooch for health issues and 6 weekly injections. 2 weeks ago our pooch quickly became VERY unwell. I rang the clinic and they said they had no appointments available, despite me describing my dogs condition and letting them know we live 5 mins away and have been regular clients. The receptionist told me the closest vet at this time was at Prospect. We did get to this vet, but sadly we lost our much loved pooch a few hours later. I rang Vets4pets a few days later and told them what happened and asked them to remove our pet from their records.Just over a week later I received a text message from them saying my pet was overdue for an appointment. 🤷♀️There is no loyalty from this vet, and clearly no real concern for pets or their owners. This is a business that operates to make money without genuine care and concern for its clients. The only positive in this story is that the vet and vet nurse at the Prospect emergency clinic were outstanding, and we were fortunate to experience their care, compassion and expertise. Narelle Picchianti
My 8 month old toy poodle suffered an anaphylactic reaction and hemorrhaging and was at deaths door when I brought her to Golden Grove vets. She was treated by Dr. Cheryl Lordan who saved her life I will be forever grateful, the staff were wonderful.
I use the WALSGRAVE branch Coventry West Midlands. If you need dental exam I advise you go straight to the Canley branch because they have a new X-ray machine. If you don’t they say they’ll REFER you but in actual fact you will need to pay for another consultation fee to the Canley branch to do the same assessment. I heard them tell several customers they’ll refer them - NICE MONEY MAKER !!!! The vets here are top notch I’m guessing it’s management??? I was so angry and THEY TRIED TO DO IT TWICE!!!!
Vets4pets Ilkeston the worst vets practice I’ve ever encountered, I took my dog there last November as emergency appt as he became unwell quickly, the vet who saw him said my dog had mild infection prescribed paracetomol and to go in next day for iv fluids, a different vet was on duty and suggested that he may give my pet an abdominal scan I asked how much that was he replied £200 so I agreed (I had already paid nearly £1000 that morning as receptionist asked and made sure I was paying my bill even before he had fluids) the vet rang me in the afternoon to say my dog had fluid coming out of his nose and they were going to slow the IV fluid down, I had to pick up my dog later that day after he had been hours in a cage out the back having treatment by very uncaring professionals not once during my pets treatment did they show any compassion or caring towards my dog never once calling him by his name, anyhow I took him home at 6.30 that night and was asked to take him back the next morning for further tests/treatments, he hadn’t been given any abdo scan at this point but wasn’t told why not! at 02.30 hours I woke to my dog having his bowels open but not able to stand up, he was in a right mess, I cleaned him up best I could and carried him from my bedroom to the lounge where I laid him on towels and sheets and I sat sobbing as I watched my beloved dog die his abdomen was solid with fluids and he never once passed urine from me fetching him home to him passing in the middle of the night, I was utterly heartbroken and really angry at his treatment, I put in a complaint to vets4pets Ilkeston and the email they replied back to me was disgusting they denied everything I accused them of to the fact that the young vet who said he may do an abdomen scan on my pet lied and said I refused to pay for a scan the lies and denial from this vet practice only added to my grief of losing my best friend and the attitude of vets4pets was unprofessional and frankly disgusting yet they get away with treating animal owners like shit, they do not care about your pet they’re only interested in your money, pet owners need to read all the bad reviews of this vetinary practice and avoid it like the plague, I got no satisfactory response from these people and they coveted their tracks when I complained, I blame vets4pets for my dog dying prematurely as I believe if he had been treated properly he would still be here with me today instead of in a casket just a pile of ashes!
Vets4Pets inside Pets at Home - Myton Road, Leamington Spa, Warwickshire...I will shorten this review but make the salient points from today's experience...Wednesday 08.10.2025. Rang the reception who agreed to ring me back( they did p.m) to say that I could have some medication for my cat's stressed caused Cystitis. I had been already with the same issue to see a vet there in June 2025, and a friend then got some more medication in the same month on my behalf ....4 months later in October ( now- same trouble). However, pointing out to reception that my Pet Plan insurance policy... I had already met the £105.00 yearly excess in June 2025, and as my female cat is 12, which means over 10, you have to pay 20 per cent each visit . I would have to pay approximately £6.00 today, and asked them to kindly claim directly from Pet Plan, as ALL vets I have been with before have done, not ONE EXCEPTION . I am on UC, have a disability and was going to use my little remaining money for bus fares to get to and from the vets to pick up said medication... HOWEVER, the reception informed me that it was their policy to NOT apply directly to Pet Plan unless the bill was £400.00 plus. Pet Plan welcomes vets applying straight to them for the money , with, obviously, client verification over the phone, The receptionist checked with the practice manager and said this was the policy... I said, I could not pick up the medication if this was the case, and I would not be coming back to the practice either. This policy was not shown in any area of the practice where the public attend with their pets... despicable . I checked with Companies House online and apparently their Directors are listed in Guernsey = singularly listed. Tax haven? Local government is also Guernsey , says Companies House.... I don't see that they are poverty stricken, do you? They are Limited by Shares. Their registration location is also Guernsey reg no: 38174 ... Perhaps we need to start supporting small, local vets again... In these days of people struggling with finances, these greedy pieces of excrement need to be by- passed. I thoughts vets were caring and compassionate - well, that is what I was led to believe? How do they sleep at night? Easily I expect - as they are feathering their own nests - human ones - as I don't expect birds or their nests enter their empty space where empathy should lie!PS I reported this to Pet Plan once I had got off the phone, and the Customer Service Agent said that she had never heard of this being done by any vets she had dealt with before... they noted it on my account.
Only interested in your money not your pet we sadly lost our beloved pet after having a second surgery, unfortunately he died several days later. We are heartbroken. Go to a reputable vet that has good expertise and skill . Not recommended
DO NOT TAKE YOUR PET HERE! They diagnosed my beloved cat wrongly. Kept her all night for a charge of £1,300. When I picked her up she was severely traumatised. I have a photo I cannot bear to look at. All they suggested was return appointments and medicines at a further cost! There is no manager ever around. The "Vet" Daniel is abrasive and showed no empathy for my cat. She died later if they had diagnosed her properly it would have been easier for her. As she was slightly later diagnosed by another vet who did not charge the earth as mouth cancer. VET4Pets diagnosed a tooth problem and said shove painkillers down her. I would avoid them like the plague They are Not Fit for Purpose! She died not long later and it has taken me some time to be able to write this.
Absolutely dreadfull. Booked my cat, noodles in to be euthanised and completed the paperwork. Went in saw the vet who advised nurse would prepare him for his needle. Nurse came in. Have you paid yet. No. When did you intend to pay. Today. How will you pay. Credit card. All the while my cat was getting totally stressed out digging the claws in. Then it was I will go and get the EFTPOS machine. While noodles was digging into me I struggled to get my purse credit card and paid then they took him to get ready. He was gone. My friend was dead and thankfully put on ice until I could make the arrangements. ( or do I thought) I complained to Adelaide’s head office no return call Just a call back from the practice manager who knew why I wad calling even though no details were given. ( Money driven not pet care) I advised I her I wanted to speak with her manager. Following day I receive a call from a cremation service who claimed that the vet practice had arranged a pick up and cremation. How dare they. I have arrangements but not with the company they chose for me. And where can I find a vet who has not been bought out by Vets 4 Pets and No still have not heard back from management and when I call them all I get is a recording. “ Not available “. Looks like my number had been blocked.
I don't like paying for a prescription for insulin for my dog. My dog was diagnosed as Diabetic. So why do I have to keep paying $40 evey 3 months for a new prescription?This is very unreasonable.The insulin my dog requires is not available at the vet.Why ! Why ! Why !
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Dedicated small animal vets. Vets4Pets was founded in 1972 and has grown to provide small animal care through its seven convenient locations in Adelaide's Northern suburbs. Large practice resources combined with personal veterinary care. Every Vets4Pet...
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