vets4pets.com

I am writing to formally complain about the service I received during my recent visit to your Vets f

I am writing to formally complain about the service I received during my recent visit to your Vets for Pets practice in Chadwell Heath, where I brought my cat for a check-up.

This was my first time using your services, and unfortunately the experience was extremely disappointing.

Before my appointment, a puppy was being examined in the consultation room. When I was called in, I immediately noticed that the examination table was wet and covered in dog hair. Even the vet had visible dog hair on his clothing. I was then asked to place my cat on the same surface.

This raised serious concerns about hygiene and cross-contamination.

Cats are particularly sensitive to stress, smells, and potential infections, and allowing one animal to be examined on a surface that had just been used by another animal without proper disinfection is both unprofessional and unsafe. There could easily have been fleas, ticks, bacteria, or disease transferred from the puppy to my cat.

A veterinary clinic is a medical environment and should follow strict hygiene standards between every patient. A simple wipe-down is not sufficient.

I was extremely concerned to see that no thorough cleaning or sanitising took place before my cat was examined.

To make matters worse, I paid £75 for this consultation and the prescribed medication. For this price, I expected a clean, safe, and professional service. Instead, I left feeling worried about my cat’s safety rather than reassured.

I would appreciate a full investigation into this matter, confirmation of your hygiene and cleaning procedures between patients, and an explanation of why these standards were not followed during my appointment. I also believe this warrants a review of the fee I was charged, given that the service provided fell well below acceptable standards.

Date of experience: Feb 10, 2026