We ordered a Vevor outdoor tent for our small business because of their strong reputation and positive reviews we do year-round outdoor markets on Vancouver Island, so we needed something durable that could handle winter weather. Unfortunately, our experience has been nothing short of a nightmare.After waiting nearly two weeks for delivery (four days past the promised date), the tent arrived bent and damaged in three separate areas. It was immediately clear that this was a previous return that had been reboxed and reshipped without inspection. The manual was already opened, stakes were loose in the box, and none of the frame pieces were wrapped or protected. Even the tent sides showed visible signs of prior use.Despite providing photo and video evidence, Vevor repeatedly refused to offer a proper replacement or full refund — instead offering a series of small partial “compensation” payments ($25, $50, and then $120 CAD) to keep a product that is completely unusable. Their packaging was careless, their responses were dismissive, and their “solutions” were clearly designed to delay until the 30-day return period expired.We’ve now filed a formal complaint with the Better Business Bureau and will be disputing the full charge with our credit card provider. This has caused real damage to our business operations and trust.If you’re a vendor, small business, or anyone relying on your equipment to perform in real conditions — avoid Vevor. The lack of quality control, accountability, and customer support is unacceptable.
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Vevor is a Home Improvement brand that empowers Home Creators to upgrade spaces with pro-level gear at fair prices.
From backyard makeovers to apartment innovations, we deliver uncompromised quality through vertical integration — combining precision engineering with the joy of making.
We dismantle price barriers so every upgrade reflects your vision — where garages become workshops and balconies become oases.
To upgrade every space isn’t just a task — it’s a declaration of reinvention.
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