I am extremely disappointed with VEVOR. I ordered a fitness machine that arrived in a used and damaged condition, featuring a frayed safety brake and a mechanical rattle. This is a significant safety hazard.
I have been trying to resolve this with their support team (Order #26012400957814035190 for over a week. After "Lily" falsely marked my ticket as "Solved" without actually helping me, the company has now gone completely silent. I have provided all requested photos, videos, and DPD shipping labels, but they have stopped responding to avoid giving a refund for their defective product.
They are happy to take your money but will ghost you if they send you a dangerous or second-hand item. I am now forced to initiate a chargeback through my bank and report this to consumer protection.
Avoid this company—their customer service is non-existent once they have your cash.
UPDATE: After the company’s public apology here, they contacted me privately and offered a mere €10 compensation. This is an insulting response to a machine that arrived in used condition with a frayed safety brake. They are clearly more interested in looking helpful in public than actually resolving a safety issue. I have rejected this and am now escalating to my bank.
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