Formally a great company with awesome customer service and products, but they seem to have changed. This last time around, I tried to order and have it shipped to my post office box. Their order page wouldn't accept a PO Box. 99.9% of the time, a company not accepting a PO box is because they don't ship with the Postal Service and want to avoid confusion. So, I gave them my physical address that everyone EXCEPT the USPS delivers to. The post office doesn't deliver to my rural address.
When I got the tracking information even before it shipped, I immediately contacted them to say it can't go to that address and explained why. The first customer dis-service rep said when it gets returned, you can contact us, and we will reship it to your PO Box. But that was a lie. Again, once I contacted them to reship it, they said they refunded me and they won't ship to a PO Box. I told them they ship through the Postal Service, so they HAVE TO deliver to a PO Box. They said they won't (I asked my postmaster, and she said they are lying.)
After all this running around, they apologized and said I could have the product free for when it arrived to me to make up for all these hassles involved. LIE: They already had it back! They KNEW I wouldn't be getting it so they could make a false promise!
So again I argued with customer service via chat. They were ignoring what I was saying and just using cut-and-paste premade replies!!! At that point I asked for a supervisor. They refused. I asked for a corporate e-mail address. They lied and said they don't have one. So, I asked for the corporate phone number and was told, "The phones aren't working!" That sounds like a scam company!
So, I had to reorder it again, and I had to pay for it even though they said (in writing) I could have it free, and they shipped it. Guess where they shipped it to? MY POST OFFICE address, and this time they used FEDEX like they should have the first time. FedEx WILL deliver to my home address or my post office box. And they did.
Now I keep getting customer service surveys, and when I say what happened, it gets discarded only to send me another one later in the day. The same thing happens; they ignore what I say, but since it isn't a positive response, it gets circular filed in the trash!
No more VEVOR for me unless they change back to the company they once were
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Vevor is a Home Improvement brand that empowers Home Creators to upgrade spaces with pro-level gear at fair prices.
From backyard makeovers to apartment innovations, we deliver uncompromised quality through vertical integration — combining precision engineering with the joy of making.
We dismantle price barriers so every upgrade reflects your vision — where garages become workshops and balconies become oases.
To upgrade every space isn’t just a task — it’s a declaration of reinvention.
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