The company supplies broadband at our holiday home in the North of England, and we’ve enjoyed their solid service for over a year. I've only had to call them about outages twice, the last being on Boxing Day. My call was answered promptly, and the representative handled the issue knowledgeably and courteously, getting us back online swiftly. My previous call was similarly addressed efficiently by another team member. While some may dismiss it as a 'First World Problem' to lose internet at a holiday home, it's more significant than that for us. Our caravan represents years of hard work, and it serves as a true second home. Many owners here, including the elderly and disabled, depend on broadband for crucial communication. The service is consistently excellent, and the issue we faced was due to site conditions, not the company’s fault. It's refreshing to interact with friendly professionals who genuinely help. Plus, the service is included in our lease, which is a wonderful perk. After dealing with other providers who offer unreliable service, this company shines with its personal and proactive approach. I highly recommend them if you’re in their area and commend the team for exemplifying true support.
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