The company provides broadband for our holiday home in the North of England, and we’ve been enjoying their reliable service for over a year. Thankfully, I’ve only had to contact them about outages twice during that time, the last being on Boxing Day. As before, my call was answered promptly by a knowledgeable and friendly representative who resolved the issue quickly, getting us back online. My previous call was handled just as efficiently by another team member. While some might think, 'First World Problems,' losing internet at a holiday home, there's more to it. Our caravan park and our caravan symbolize years of hard work and sacrifice, serving as a true second home for us and others on the site. Many owners, especially the elderly or disabled, rely on broadband for essential communication, as normal mobile service can be unreliable. The internet is a lifeline for them, not just for streaming. The service from the company is consistently excellent, and the issue we faced was due to site conditions, not their fault. It's refreshing to speak with friendly professionals who genuinely assist. Plus, it's a complimentary service included in our lease, which is a fantastic advantage. After experiences with other providers at home, often delivering expensive and unreliable service, this company stands out as personal and proactive. I wholeheartedly recommend them if you're in their service area and applaud the team for exemplifying true support.
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