On 20/11/2025, during my France visa application at the VFS Global [city/branch] office, I encountered serious misconduct and unjustified fee requests from the staff. The events described below are in clear violation of service quality standards and the principles of neutrality and professionalism.Approximately two weeks prior, I visited the same VFS office, where I was told that one document contained an error and could be corrected for a fee. I stated that I preferred to correct the document myself. At that point, the staff reviewed my entire file and explicitly informed me that there were no other errors or missing documents, and that bringing back the corrected document would be fully sufficient.When I returned on 20 November 2025 with the corrected document, I was told that my photographs were now “incorrect”, and additionally, that the section in the application form stating “If your previous surname was different, please indicate” was left blank and therefore required a form correction fee of 8 EUR. Since my previous surname is not different, there was no justified reason to fill in that field.During this process, Mr. Ercüment Öztürk used highly inappropriate and intimidating language toward me, including statements such as:“I may refuse to accept your application. I have the authority, and I will not take it.”“If I want, I accept it; if I don’t, I won’t. I am the only authorized person for this process.”Additionally, I was insulted by being called a “word trickster”, and the staff attempted to call security in an effort to remove me from the premises. This behavior is entirely unacceptable.These actions constitute improper conduct, unjustified fee requests, and an abuse of the role entrusted to VFS Global. They violate the standards of honesty, neutrality, transparency, and professional service that VFS Global is expected to uphold.I respectfully request a full investigation into this incident, appropriate disciplinary action regarding the personnel involved, and the implementation of measures to ensure such behavior does not recur.
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VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgmental tasks related to visa, passport, identity management, and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment. See more
