I’m reviewing VFS Tehran. They provided a fast and well-organized service, and overall the system runs very smoothly. However some staff members’ behavior felt a bit uncomfortable. They were very dry and cold which made the process a bit stressful. Based on my experience with other visa centers I believe VFS staff have to get trained better about how to communicate with the customer. The only staff I genuinely was satisfied with was the lady who took my biometrics; she was kind and professional.
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VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgmental tasks related to visa, passport, identity management, and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment. See more