This service has no customer service contact options — no email, no phone number, and no way to reach a real person. Once they take your money, you are completely left to fend for yourself. What is particularly concerning is that they sent my passport via a shipping service without providing any tracking number. A passport is a highly sensitive and irreplaceable document, and sending it without tracking or notification is utterly irresponsible and unacceptable. There is a complete lack of transparency and accountability. If something goes wrong, there is no means to contact them or obtain answers. This level of negligence puts customers in serious jeopardy. Based on my experience, this service feels unsafe and untrustworthy. I strongly advise others to steer clear of this provider and not risk their personal documents or funds.
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VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgmental tasks related to visa, passport, identity management, and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment. See more
