Where to begin? Firstly, the agent assigned to my case arrived about 20 minutes late for our first meeting of the day. Their demeanor was almost rude and unwelcoming. (I understand this is routine for them, but it was my first time.) The service failed to provide the correct document checklist specific to my visa type. Instead, I received a checklist for a short-term visa along with my appointment confirmation. After searching the website, I found two other checklists, neither of which corresponded to what the agent had. I was missing a document (which was my oversight due to a late submission) and was told I had 30 days to submit it to the service. Fortunately, it arrived in time. However, I received no notification confirming that my document had been received or that my application was being sent to the embassy. The only email I got was a request for feedback (which I'm providing now). I can only assume that my application has been submitted since I was prompted for a review. 🫤 There is no tracking portal on the service's website to monitor the progress of my application. This is quite unacceptable in 2026. Overall, it was a rather unpleasant experience.
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VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgmental tasks related to visa, passport, identity management, and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment. See more
