After VFS Global directed me from Trustpilot to Facebook, I was instructed via Facebook Messenger to continue correspondence using abvc(at)gmail.com
. I emailed that address immediately — it bounced back as undeliverable.
On Facebook Messenger, I attached all required documents, including:
Proof of the £75 courier payment made during my online application
Proof of the additional ₦48,000 paid at the Lagos (Ikeja) VAC
Evidence clearly showing the double payment
In addition, I completed a formal refund request form, providing extensive payment details as requested. I have received no acknowledgement, no case reference, and no response.
At this point, I must ask:
Why is it so difficult to refund £75 back to the original payment method when clear proof of double payment has been provided multiple times?
The continued redirection to non-working communication channels, lack of acknowledgement, and failure to process a straightforward refund is extremely concerning. This level of opacity does not reflect the standards expected of an organisation handling sensitive visa processes.
Unfortunately, this pattern of behaviour is beginning to seriously damage VFS Global’s public image and risks giving the impression of deliberate obstruction rather than customer service.
I am once again requesting:
Immediate confirmation of receipt of my complaint
A clear refund timeline
Refund of the wrongly charged £75 without further delay
This issue is simple, documented, and fully evidenced. It should not require this level of escalation to resolve.
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VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgmental tasks related to visa, passport, identity management, and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment. See more
