The team is incredibly responsible and knowledgeable. I booked a flight from London to Houston and later received a call from a representative informing me that my return flight had been waitlisted. Initially, I was anxious and didn't understand how this could occur. However, she patiently explained the situation, which clarified everything for me. Even though it wasn't their fault, she went above and beyond to assist me. She was empathetic to my circumstances, kept in touch, and found me an alternative flight that suited my needs perfectly. I truly valued her effort and commitment, and I am very pleased with the service I received.
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