Avoid – dishonest return process and inflated chargesCheck-in was smooth and friendly. We arrived in the evening and were told to video the car before leaving, which we did.The return process was completely unacceptable. No staff were outside, so we went inside. Two men then came out and carried out the most excessive inspection I have ever witnessed — crawling under the car with torches and scrutinising every inch, clearly looking for something to charge us for.They eventually claimed a tiny scratch at the very top of the vehicle, consistent with a light brush from a branch and completely invisible on our return video in both daylight and night conditions. It was obvious they were determined to find an issue, particularly as we had not taken their full insurance cover.We repeatedly asked to speak to a manager and were told the man dealing with us was the only person available. He then stated the second man present was from a different rental company, which is highly concerning during a damage inspection.We were initially told the charge would be €250, which was then changed to €250 plus VAT, yet we were charged €350. VAT in Italy is 22%, which does not justify this amount. When questioned, no clear explanation was provided.Another couple returning a vehicle at the same time reported similar issues and stated they would never use this company again.This felt like a deliberate attempt to extract money at return. I would strongly advise avoiding this rental company in Verona.
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Viaggiare Rent è una giovane e dinamica azienda specializzata nel noleggio a breve e lungo termine di auto e veicoli commerciali.
Ci rivolgiamo ad aziende, liberi professionisti e privati, offrendo preventivi immediati per ogni tipologia di veicolo ed attraverso canoni personalizzati riusciamo a soddisfare ogni necessità ed esigenza dei clienti.
