viaggiarerent.com

Steer clear of Viaggiare Rent a Car. No inspection at pickup, no paperwork given, and we were asked

Steer clear of Viaggiare Rent a Car.

No inspection at pickup, no paperwork given, and we were asked to sign electronic forms without being shown what they were. After returning the car, they suddenly claimed “new damage,” but the story kept changing — first hubcaps, then unrelated scratches. The reports they later emailed didn’t match what they told us and even showed pre‑existing damage. One report even listed a damage charge on the pickup document, which is impossible unless it was altered afterward.

Their WhatsApp messages contradicted their own paperwork, and they couldn’t provide time‑stamped photos or a repair invoice. Thankfully Discover Cars is handling the claim, but this company’s practices are misleading and stressful. Blatant scam! Avoid and rent elsewhere.

Date of experience: Feb 16, 2026

Never rent a car via Viaggiare…

Never rent a car via Viaggiare rental!!!!Bad behavior by the deskemploye at Olbia aeroport Sardinie. We had two car-reservations and had to pay twice 60,= euro because the employee was working late.We did not pay that, because we had full coverage. He called his manager and he brutally cancelt out reservations. So we had no cars to go to our hotel. Conclusion; NEVER RENT AT VIAGGIARE RENTAL OLBIA SAR

Date of experience: Jan 12, 2026

Excellent Experience with the Service in Italy

I am from the United States and used this service on two occasions during my trips to Italy. In Rome, the attendant was a young man who was quick and efficient, with minimal wait time. It was January, a very low season, and there was one attendant serving two customers ahead of me, which moved swiftly. I believe they are a smaller operation located right in the airport, and the car I reserved was very reasonably priced through a wholesaler. The staff member who checked me in spoke English well and was extremely patient and polite throughout the process. He was fantastic. The economy car I reserved seems to be well maintained. I haven't returned the car yet, as I'm halfway through my trip, but I wanted to share this positive feedback before I forget.

Date of experience: Jan 11, 2026

A fantastic service.

Alex could not have been more helpful and accommodating. A great service and very friendly.

Date of experience: Jan 11, 2026

A good experience and fair price

I am from the stati uniti and used Viagggiare on two occasions on trips to Italy. In Rome the attendant was a young man who was quick, efficient and wait was minimal. It was January and very low season. One attendant and two customers before me moved swiftly. I think they are a smaller operation, located right in the airport, and the car i reserved was extremely reasonably priced via the wholesaler autoeurope.it. The staff member who checked me in and got me going spoke English adequately and was extremely patient/polite in the process. He was great. The car i reserved was an economy car and it seems adequately maintained. I have not returned the car as I am half way through my trip, but I figured I would post these accolades before I forgot.

Date of experience: Jan 08, 2026

I hired a car via CarJet at Catania…

I hired a car via CarJet at Catania Airport on 30th December 2025. The office is very difficult to find. They were not clear about the hiring terms. Drop off poor. Very unfriendly receptionist looking very closely to find damage. Eventually found a very light mark on a wing mirror. Would easily rub out with t- cut. She said it was a scratch. I had to insist on putting my observations on the return form, despite her objections. Charged 40 euros, which we will claim back on our insurance policy. My advice- and I frequently hire cars - avoid this company. Additionally, despite them saying I would get copies of the contract and return form via email, I never received these. I have sent two emails asking for them, which have been ignored.

Date of experience: Jan 06, 2026

Avoid

Avoid – dishonest return process and inflated chargesCheck-in was smooth and friendly. We arrived in the evening and were told to video the car before leaving, which we did.The return process was completely unacceptable. No staff were outside, so we went inside. Two men then came out and carried out the most excessive inspection I have ever witnessed — crawling under the car with torches and scrutinising every inch, clearly looking for something to charge us for.They eventually claimed a tiny scratch at the very top of the vehicle, consistent with a light brush from a branch and completely invisible on our return video in both daylight and night conditions. It was obvious they were determined to find an issue, particularly as we had not taken their full insurance cover.We repeatedly asked to speak to a manager and were told the man dealing with us was the only person available. He then stated the second man present was from a different rental company, which is highly concerning during a damage inspection.We were initially told the charge would be €250, which was then changed to €250 plus VAT, yet we were charged €350. VAT in Italy is 22%, which does not justify this amount. When questioned, no clear explanation was provided.Another couple returning a vehicle at the same time reported similar issues and stated they would never use this company again.This felt like a deliberate attempt to extract money at return. I would strongly advise avoiding this rental company in Verona.

Date of experience: Jan 05, 2026

Fast check in and check out with signora Simona, no problems with the car

Date of experience: Jan 03, 2026

Terrible

Typical rental company that attempts to scam money out of you after the rental. First they tried to give us a much smaller car than we had rented which did not have space for our luggage. Then when we brought the car back we got a €41 refuel charge despite the fact that we returned it with more fuel than it had when we rented it. When challenged they asked for photos of the car mileage on return (something I’m sure they will have their own records of) and made it impossible to get my money back by putting hoops for me to jump through. We were asked if we’d sent photos to a WhatsApp number, but we knew nothing of this number as this was not explained at check in.Don’t use this company !

Date of experience: Jan 01, 2026

All was great 😀

Fast and hassle-free service, both upon pickup and return. The car was clean and as ordered.

Date of experience: Dec 30, 2025