I am having a truly miserable experience with this company! I booked a ticket for my teenage son to a football match in Italy tomorrow in a particular section of the stadium, which, on Viagogo's website, was available. I booked that section because he is travelling with friends and they already had tickets in that section. Viagogo sent me an email a few hours later to say that the supplier had no tickets left in that section, and they offered me an alternative or a refund. However, one minute later, before I had even seen that email, another email arrived to say, thanks for accepting the offer, your tickets are available for download! I did not at any point accept the offer of the alternative ticket yet they claim I did so would not offer me any other alternative or refund. I will say that the customer representative I chatted with on line, and then the one I spoke to over the phone, were both very pleasant and genuinely tried to help, but kept coming back to the same company line, sales are final, you accepted the offer, there is nothing we can do. I asked them for proof that I had accepted the offer but they could not provide it, their policy doesn't allow it. BOTTOM LINE. Their company policy benefits the comapny but literally scams the customer! Don't use them, ever!
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