viagogo.de

I bought tickets on viagogo.cz

I bought tickets on viagogo.cz, and at the checkout it showed the price of about 5,500 CZK. However, I was charged 369.39 EUR, which I only saw later in the email and in my bank. They claim that everything was transparent, but it was not at all. They suggest that I can resell the tickets, but why should I have to do that?They replied to me that they will try to resolve this issue and asked for screenshots. I sent a screenshot showing what the price should have been and how much was actually charged.They replied to me with this: Upon reviewing your transaction, we’ve confirmed that the charges from your banking institution, the confirmation email you received from us, and the prices shown in your system all match the proof you provided.Please note that the prices displayed on our marketplace are set individually by each seller. Every ticket listing may have different prices and fees depending on the seller’s preferences. We are a secondary marketplace that allows individual sellers to list and sell tickets on our platform. We do not own the tickets ourselves or have direct access to them.However, to protect our customers, we step in to provide possible resolutions to any issues that may arise. I understand this may not have been the resolution you were hoping for, and I sincerely regret any inconvenience this situation has caused.Please let me know if there’s anything else I can assist you with to make this process easier for you.S pozdravem,BryButGood evening,I understand you, but the problem is not that the price was initially the one that was charged from my account. The problem is that the price was 2,690 CZK per ticket, I bought 2 tickets plus the commission.When I entered my email, my details, pressed Apple Pay, and paid, the price was ≈5,500 CZK, that is what I was expecting. And a minute later I received a notification from my bank and an email that 369.39 € was charged.Sorry, but the problem is not in the initial price or the seller’s commission, I understand that you do not have the tickets, and the problem is in your website, which shows me one price right in front of me on my phone, but charges a completely different one. I have already filed a request through my bank to try to get a refund, as this amount is still blocked until the recipient transfers it to themselves, although I very much doubt this will help. As far as I understand, the payment goes through on your website, and you should know the seller and resolve such situations.Concert will be 23.08.2025 at 17:00For viagogo my gmail aakovec66 @ gm .com

Date of experience: Aug 20, 2025