Review: I purchased tickets through the Viagogo platform in two separate transactions – a total of six tickets for two concerts, all within just 20 days. I spent nearly €900, and I am still waiting for a refund of only €130 for the first set of tickets that Viagogo resold against my explicit instructions.First issue – During the first purchase, I selected the option to pause ticket resale, but Viagogo still sold them. I wasn’t notified in time and had to repurchase tickets – again through their site, just one day before the concert, at three times the original price.Second issue – I was not initially told that I needed to provide proof of purchase in order for the refund to be processed. I was only told that the payment would be made within 8 days. I submitted all the required documentation immediately after being asked—multiple times, and over a month ago.Communication is almost nonexistent. I sent several emails with complete documentation but have not received a clear reply or an exact date for when the refund will be issued. Just automated and vague responses.Viagogo resold my original tickets, collected additional fees, then forced me to repurchase through the same platform, and now they are ignoring my refund request.I have clear proof of all communication and both purchases, and I’m fully prepared to share everything – it is thoroughly documented.I consider this to be an extremely dishonest and manipulative business practice. I regret not reading more reviews like this earlier. If my refund is not resolved immediately, I will share my experience on other public platforms including Reddit, SiteJabber, and consumer protection forums.
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